Terms of Use

  1. Who We Are

This website, https://apulki.in (the “Website“), is owned and operated by Apulki Healthcare Private Limited (“Apulki”, “we”, “us”, “our”), a company incorporated under the Companies Act, 2013 (CIN U85100PN2022PTC211994), GSTIN 27AAXCA1416C1ZT, having its place of business at Survey No. 47, Plot No. 1 & 2, Pune Bypass, Near Rahul Arcus, Baner, Pune – 411045, Maharashtra, India. Apulki operates the Apulki Medical Center. “You” means any person who accesses or uses the Website.

  1. Acceptance of These Terms

    • By accessing or using the Website, you agree to be bound by these Terms of Use, our Privacy Policy and our Cookie Policy. If you do not agree, please do not use the Website.
    • We may amend these Terms of Use at any time by publishing a revised version with a new “Last updated” date. Your continued use of the Website after publication constitutes acceptance of the revised terms.
    • The Website is intended for a general adult audience. A person under 18 years of age should use it only under the supervision of a parent or lawful guardian.

  2. Nature of the Website

    • The Website is an informational landing page. It provides general information about Apulki Medical Center and its services, facilities and specialists, together with related content.
    • The Website does not offer appointment booking, online payment, a patient login or portal, access to medical records or reports, or any facility for you to submit personal information. Any contact details shown are provided for your convenience only.
    • Clinical services are provided at our premises and are governed by the registration, consent and other documentation executed there, which prevails over these Terms of Use in relation to clinical care.

  3. No Medical Advice

    • All information on the Website — including descriptions of services, technology and facilities, doctor profiles, articles, images and videos (the “Content”) — is provided for general information only. It does not constitute medical advice, diagnosis or treatment, and is not a recommendation of any drug, device, procedure or course of treatment for you.
    • No doctor–patient relationship is created by your use of the Website. Do not use the Content to self-diagnose or to delay, alter or discontinue any treatment. Always seek the advice of a registered medical practitioner regarding any medical condition.
    • Medical outcomes vary between individuals. Nothing on the Website is a promise or guarantee of any particular clinical outcome, cure, remission or recovery. Any patient stories or testimonials shown reflect individual experiences and are not representative of typical results.

  4. Emergencies

The Website is for general information only and is not monitored continuously. It must not be used to seek help in a medical emergency. In an emergency, dial the national emergency medical number 108 or attend the nearest emergency department immediately.

  1. Intellectual Property
    • All Content, including the Apulki name, logo and trade dress, is owned by or licensed to Apulki and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999 and other applicable law.
    • You may view, download and print the Content for personal, non-commercial reference only. Any other use — including reproduction, adaptation, distribution, framing, deep-linking or commercial exploitation — requires our prior written consent.
    • Third-party names and marks that appear on the Website, including those of medical equipment manufacturers, belong to their respective owners, and their appearance does not imply any endorsement or affiliation.

  2. Third-Party Links and Content

The Website may link to, or embed content from, third-party services such as an online map or social media pages. We do not control these services and are not responsible for their content, availability, security or data practices. Your use of them is governed by their own terms and policies.

  1. Acceptable Use

You must not:

  • use the Website for any unlawful purpose or in breach of these Terms of Use;
  • scrape, crawl, harvest or bulk-extract the Content, or use the Content to train any machine-learning or generative model, without our prior written consent;
  • attempt to gain unauthorised access to, probe or test the vulnerability of the Website or its infrastructure, or circumvent any security measure;
  • introduce malware or otherwise interfere with the operation or availability of the Website; or
  • reproduce the Content for advertising or comparative marketing, or hold yourself out as affiliated with, endorsed by or acting for Apulki.
  1. Availability and Disclaimer

The Website and the Content are provided “as is” and “as available”. To the extent permitted by law, we exclude all warranties, whether express or implied, including as to accuracy, completeness, currency, fitness for a particular purpose, uninterrupted availability, or freedom from error or malicious code. We may suspend, withdraw or modify the Website or any part of it without notice.

  1. Limitation of Liability
    • Nothing in these Terms of Use excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud, or under the Consumer Protection Act, 2019.
    • Subject to the paragraph above, we shall not be liable for any indirect, incidental, special or consequential loss, or for any loss of profits, business, goodwill or data, arising from or in connection with your use of, or inability to use, the Website or the Content.
    • This clause applies to your use of the Website only. It does not apply to, and does not limit, our obligations or liability in respect of clinical services, which are governed by the hospital’s consent and service documentation and by applicable law.
  2. Governing Law and Jurisdiction
    • These Terms of Use are governed by and construed in accordance with the laws of India.
    • By accessing or using the Website, you submit to and agree that the courts at Pune, Maharashtra shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms of Use or your use of the Website. Questions, concerns or complaints regarding the Website, its Content, these Terms of Use, or any services made available through the Website may be addressed to us at grievances@apulki.in.
  3. General
    • If any provision of these Terms of Use is held invalid or unenforceable, the remainder shall continue in full force and effect.
    • Our failure to enforce any provision is not a waiver of it. You may not assign your rights under these Terms of Use; we may assign ours on a transfer of our business.
    • These Terms of Use, the Privacy Policy and the Cookie Policy constitute the entire agreement between you and us in relation to your use of the Website.
  4. International Users

The Website may be accessed by users from countries outside India. If you access or use the Website from outside India, you are responsible for ensuring that your use of the Website is in compliance with the laws applicable to you in your country or jurisdiction.

The Website and its Content are provided primarily for users in India. Apulki does not represent that the Website or its Content is appropriate or available for use in every country or jurisdiction.

  1. Changes to These Terms of Use

We may update, modify or revise these Terms of Use from time to time to reflect changes to the Website, our services, our practices, or applicable legal or regulatory requirements. Any changes will be posted on this page with the updated “Last Updated” date. Your continued access to or use of the Website after the updated Terms of Use are posted will constitute your acceptance of the revised Terms of Use.

Privacy Policy

Effective Date: 17-08-2026
Last Updated: 17 August 2026

1. About This Privacy Policy

This Privacy Policy explains how Apulki Healthcare Private Limited (“Apulki”, “we”, “us” or “our”) collects, uses, stores, discloses and otherwise processes personal data in connection with the website apulki.in and its related webpages, forms and online features (collectively, the “Website”).

This Privacy Policy applies to personal data collected through the Website, including information provided when you contact us, submit an enquiry, request an appointment, communicate with us through available online channels, or otherwise interact with the Website.

This Privacy Policy does not govern personal data processed by Apulki in connection with the provision of medical care, hospital services, medical records, diagnostic services, treatment or other clinical activities, except where such processing occurs through or is directly connected to the Website.

Information relating to medical care may be subject to separate clinical, medical-record, confidentiality and healthcare-related policies and notices provided by Apulki.

2. Personal Data We May Collect

Depending on how you interact with the Website, we may collect personal data such as:

  • Full name;
  • Email address;
  • Telephone or mobile number;
  • Department, speciality or service you are interested in;
  • Appointment or enquiry details;
  • Information contained in your message or communication with us;
  • Information voluntarily provided by you in connection with an enquiry or request; and
  • Technical information generated when you use the Website, as described below.

Medical Information – the Website is not intended to be used as a substitute for direct medical consultation.

Please avoid submitting unnecessary medical records, diagnoses, test reports, prescriptions, financial information or other sensitive information through general enquiry forms unless specifically requested by Apulki through an appropriate and secure channel.

If you voluntarily provide medical or health-related information to us, we may process that information for the purpose for which you provided it, including responding to your enquiry, coordinating an appointment or facilitating appropriate healthcare communication.

3. How We Collect Personal Data

We may collect personal data when you:

  • Submit an enquiry or contact form;
  • Request or initiate an appointment or consultation;
  • Contact us by email or telephone;
  • Communicate with us through available messaging or chat services;
  • Request information about our healthcare services; or
  • Otherwise voluntarily provide information to us through the Website.

We may also automatically receive limited technical information when you visit the Website, including information generated by your browser, device or hosting infrastructure.

4. Purposes for Which We Use Personal Data

We may use personal data for purposes including:

  • Responding to enquiries and requests;
  • Contacting you regarding an appointment or requested service;
  • Providing information about Apulki’s services;
  • Coordinating healthcare-related enquiries and communications;
  • Improving the Website and user experience;
  • Maintaining the security, availability and functionality of the Website;
  • Preventing misuse, fraud or security incidents;
  • Complying with applicable legal and regulatory requirements; and
  • Other purposes that are communicated to you at the time of collection or otherwise permitted by applicable law.

We do not sell your personal data.

We do not use personal data collected through the Website for automated decision-making that produces legal or similarly significant effects on individuals.

5. Legal Basis and Consent

Where required under applicable law, Apulki will process personal data based on consent or another lawful basis available to it.

Where processing is based on consent, you may withdraw that consent subject to applicable law and any consequences of such withdrawal.

Withdrawal of consent will not affect processing that has already taken place lawfully before the withdrawal.

6. Sharing and Disclosure of Personal Data

We may disclose personal data where reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Apulki employees, authorized personnel and healthcare or administrative teams who need the information to respond to your request;
  • Technology, hosting, communication, website maintenance and support service providers acting on our behalf;
  • Appointment, communication or customer-support service providers, where applicable;
  • Professional advisers and auditors where reasonably required;
  • Government authorities, regulators, law-enforcement agencies or other persons where required or permitted by applicable law; and
  • Other persons where you have requested or authorized such disclosure.

We require service providers handling personal data on our behalf to maintain appropriate confidentiality and security safeguards appropriate to the nature of the information and the services provided.

7. Third-Party Services and Links

The Website may use or link to third-party services, platforms or websites, including communication, messaging, mapping, analytics, hosting, social-media or other technology services.

Where third-party services process information through the Website, their own privacy policies and terms may also apply.

Apulki does not control the privacy practices of third-party websites or platforms and is not responsible for their independent data-processing practices.

You should review the privacy policies of third-party services before providing personal information to them.

8. Cookies and Similar Technologies

The Website may use cookies and similar technologies that are necessary for the operation, security, functionality and performance of the Website.

Where applicable, cookies or similar technologies may also be used to understand how visitors interact with the Website and to improve its functionality.

Where consent is required for a particular category of cookie or similar technology, Apulki will seek such consent in accordance with applicable law.

For further information about cookies and similar technologies used on the Website, please refer to our Cookie Policy.

Important: Before publishing this section, Apulki should confirm the actual cookies, analytics tools, advertising/remarketing tools and third-party scripts installed on the Website. The Cookie Policy should accurately reflect the live technical implementation.

9. Technical and Server Information

When you access the Website, our hosting, security or technology infrastructure may automatically record limited technical information, such as:

  • IP address;
  • Browser and device information;
  • Date and time of access;
  • Pages or resources requested;
  • Referring webpage or similar technical information; and
  • Information necessary to maintain website security and performance.

We may use such information for security, troubleshooting, system administration, fraud prevention, performance monitoring and maintaining the proper functioning of the Website.

An IP address or other technical information may, in certain circumstances, constitute personal data under applicable law. We therefore handle such information in accordance with applicable legal requirements.

10. Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purpose for which it was collected, to respond to your request, provide the requested service, maintain appropriate records, comply with legal or regulatory requirements, resolve disputes, or protect our legitimate interests.

The specific retention period may vary depending on the nature of the information and the purpose for which it was collected.

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal and regulatory requirements.

11. Data Security

Apulki takes reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, misuse or destruction.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. You should therefore exercise appropriate caution when communicating sensitive information online.

12. Children’s Privacy

The Website is not specifically directed at children.

We do not knowingly seek to collect personal data from children except where such collection is permitted by applicable law and occurs in an appropriate healthcare or other lawful context.

If you believe that a child has provided personal data to us through the Website in circumstances where such collection was not appropriate, please contact us using the details provided below.

13. International Users

The Website may be accessed by users from countries outside India. If you access or use the Website from outside India, you are responsible for ensuring that your use of the Website is in compliance with the laws applicable to you in your country or jurisdiction.

The Website and its Content are provided primarily for users in India. Apulki does not represent that the Website or its Content is appropriate or available for use in every country or jurisdiction.

14. Changes to These Terms of Use

We may update, modify or revise these Terms of Use from time to time to reflect changes to the Website, our services, our practices, or applicable legal or regulatory requirements. Any changes will be posted on this page with the updated “Last Updated” date. Your continued access to or use of the Website after the updated Terms of Use are posted will constitute your acceptance of the revised Terms of Use.

15. Your Rights and Requests

Subject to applicable law and its commencement and implementation from time to time, you may have rights in relation to your personal data, including rights to:

  • Request information about personal data processed by us;
  • Request correction of inaccurate or incomplete personal data;
  • Request erasure of personal data where permitted by applicable law;
  • Withdraw consent where processing is based on consent;
  • Request information or assistance in relation to the processing of your personal data; and
  • Raise a grievance concerning our processing of personal data.

To exercise an applicable right or raise a privacy-related grievance, please contact our Grievance Officer using the details below.

We will consider and respond to requests within the time period required by applicable law.

16. Grievance Officer

Grievance Officer
Apulki Healthcare Private Limited / Apulki Medical Center
Email: grievances@apulki.in

For privacy-related enquiries or grievances, please include sufficient information to help us understand and address your request.

If you are not satisfied with the response provided by Apulki, you may have the right to approach the appropriate regulatory authority or the Data Protection Board of India, subject to applicable law and the applicable commencement of relevant provisions.

17. International Data Transfers

Where our service providers or technology infrastructure process personal data outside India, such processing will be carried out subject to applicable law and appropriate safeguards, where required.

Apulki will take reasonable steps to ensure that personal data is processed in accordance with applicable legal requirements.

18. Healthcare and Medical Disclaimer

Information available on the Website is provided for general informational purposes and is not intended to constitute medical advice, diagnosis or treatment.

The Website does not replace consultation with a qualified healthcare professional.

For medical emergencies or urgent healthcare needs, please contact the appropriate emergency service or visit an appropriate medical facility.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, Website functionality, technology, legal requirements or data-processing practices.

The “Last Updated” date at the top of this Privacy Policy indicates when it was most recently revised.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy, our processing of personal data, or your privacy rights, please contact:

Apulki Healthcare Private Limited
Email: grievances@apulki.in

Registered/Corporate Address:
Survey No. 47 P, Maruti Chowk, Plot No. 1 & 2, Mumbai Hwy, Next to Rahul Arcus Society Road, Baner Annex, Baner, Pune, Maharashtra 411045

Website: apulki.in

Last Updated: 17 August 2026

Cookie Policy

  1. What Cookies Are

Cookies are small files placed on your device when you visit a website. Similar technologies include pixels, tags and local storage. In this Policy, we refer to all of them as “cookies”.

  1. How We Use Cookies

    • The Website is an informational landing page. We use cookies and similar technologies that are necessary for the Website to function, display correctly and operate securely..
    • We do not use cookies or similar technologies to create profiles about you, infer your health condition or provide you with targeted or health-related advertising.
    • We do not use cookies for advertising or behavioural tracking on the Website.

  2. Third-Party Content on the Website

Certain third-party components on our pages, such as an embedded map or web fonts served by our page builder, may set their own cookies or receive your IP address. These components are governed by the terms and privacy policies of the respective providers. We recommend reviewing the applicable policies of such providers for further information about their use of cookies and processing of information.

  1. Managing Cookies

You can block, restrict or delete cookies through your browser settings. If you block or restrict certain cookies, some features of the Website, such as embedded third-party content or maps, may not function correctly.

  1. International Users and Third-Party Services

The Website may be accessed by users from countries outside India. Certain third-party service providers used in connection with the Website may process information, including technical information such as IP addresses and cookie identifiers, in countries other than the country in which you are located.Where applicable, such processing will be carried out in accordance with our Privacy Policy and applicable data protection laws. You may review our Privacy Policy for further information about how Apulki collects, uses, stores and protects personal information.

  1. Changes to This Cookie Policy

We may update or modify this Cookie Policy from time to time to reflect changes in the Website, the cookies and similar technologies we use, our practices, or applicable legal or regulatory requirements. Any changes will be posted on this page with the updated “Last Updated” date. We encourage you to review this Cookie Policy periodically.

Where the Website uses third-party services that provide their own cookie or privacy controls, those services may offer additional choices regarding the use of cookies and similar technologies.

  1. Contact Us

If you have any questions, concerns or complaints regarding this Cookie Policy or our use of cookies and similar technologies, please contact us at:

Email: grievances@apulki.in

Last updated: 17-08-2026